Read on to know all about Zoho Assist
What are the key features of Zoho Assist
Zoho Assist helps IT support reps to connect to their customers anytime.
Zoho Assist helps provide reliable remote assistance.
Zoho Assist provides high-quality service.
Zoho Assist draws inspiration from the Maya Angelou's quote.
Why providing quality customer service is important for any brand?
Zoho says that "Brand Awareness" is an important reason. We are working in new scenario where workers are connecting from different work locations. The geographical challenges with the remote-hybrid model is that we cannot travel to help users in person.
We will see how Zoho Assist helps to understand the original, actual issue the customer is facing.
Customer might tell us that they are facing some issue but the actual issue might be something else. IT support reps need to understand exactly what is being conveyed, especially when the customers are non tech-savvy. Providing a viable solution in the absence of the right tools is also a challenge.
What are the key differentiating factors of Zoho Assist in the remote support market?
Simplicity and ease of use are two important differentiating factors of Zoho Assist.
How is the security system of Zoho Assist?
TLS 1.2 and 1.3 protocol is being used over AES 256 width encryption, which is the same security setting applied for your banking session. Hence it is very secure. Only the technician and the end user are connected over a session.
Is Zoho Assist browser based?
Yes, it is browser based where end user does not require any prior installation. From any browser, just a Zoho Assist account is enough to start the session whenever needed for both the technician and the end user. There is no hassle to check whether the customer has the latest version of the software etc. Only when the IT support rep sends out an invite they will be prompted for a for a download which will be 500-700 kbs and run on their system to join the remote support session immediately.
Is Zoho Assist tightly integrated with other leading HelpDesk and Chat softwares?
Yes, so that the existing users of active users of other applications such as Zoho Desk, Zoho Sales IQ, ZenDesk, Fresh Service and JIRA. It is ensured that technicians can help the users immediately with remote sessions and better support to the users.
Who are the well known customers of Zoho Assist?
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